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1- Identification of the owner and general information

These Terms and Conditions (hereinafter, the “ Terms and Conditions ”) regulate access to and use of the website www.oliviamareque.com (hereinafter, the “ Website ”) owned by Leire Castaño Alonso (hereinafter, “ OLIVIA MAREQUE ”), with DNI 74392808K , and with address at C/Plaza Reyes Católicos no8, 03204 (SPAIN), as well as the conditions of sale of the products offered by OLIVIA MAREQUE on its Website.

As a user of OLIVIA MAREQUE you must fully accept these conditions of use, as well as the different modifications and/or additional legal texts that OLIVIA MAREQUE may include in the future.

2. Acceptance of the Terms and Conditions of Use and access to the Website

By using the services of the Website, the user accepts these Terms and Conditions, which define the rights and obligations of the OLIVIA MAREQUE Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that particular conditions may exist for certain services) and to the contracting of orders through the Website and replace any other conditions.
We call "Users" of the Website any person registered or using it. Anyone can register or use the Website as long as they accept the Terms and Conditions together with all other policies and principles that govern the Platform and that are detailed below.
The Services provided on this Website are governed by: (i) these Terms and Conditions; (ii) Particular Conditions that may be published on the Website (iii) current and applicable laws, sectoral regulations and general criteria and practices. All this in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Directive (EU) 2019/2161 of the European Parliament and of the Council of November 27, 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council, regarding the improvement of the application and modernization of the consumer protection standards of the European Union or the legislation applicable to the place of sale of the Product on the Website.
User registration will not be required to access the Website. However, in order to purchase any of the products offered by OLIVIA MAREQUE, user registration and prior verification and acceptance by OLIVIA MAREQUE will be required, in accordance with these conditions before formalizing the corresponding order.

3. Acceptance of the Particular Conditions

Access to certain contents and the use of services may be subject to certain particular conditions, which, depending on the case, will replace, complete and/or modify these Terms and Conditions and, in case of contradiction, the terms of the conditions will prevail. individuals on the General Conditions.
Before using and/or requesting said specific services offered through the OLIVIA MAREQUE Website, Users must carefully read the particular conditions created, where appropriate, for this purpose by OLIVIA MAREQUE. The use, reservation and/or request of said specific services implies the acceptance of the particular conditions that regulate them in the version published by OLIVIA MAREQUE at the moment in which said use, reservation and/or contracting occurs through the Site. Web.

4- Object

This Website has been developed by OLIVIA MAREQUE in order to offer users the purchase of bags and accessories, among others, (hereinafter, the " Products ").

When choosing the OLIVIA MAREQUE Products, the user must choose the corresponding Product that is available on the Website. The purpose of these general conditions is to regulate the sale of these Products to users.

5. User Data and conduct on the Website

In order to acquire the Products offered through the Website, it is not necessary to register as a User.

However, and when ordering the products, the User must verify that their data is correct and complete and inform OLIVIA MAREQUE when there is any variation and/or modification in the information that they have provided in the purchase process.

The use of the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind is not allowed.

It is also prohibited to send, use or reuse unlawful, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that violates copyrights, trademarks or confidentiality, privacy or any other right, or is of otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of unnecessary annoyance or inconvenience .

The User undertakes to make a lawful, diligent, honest and correct use of all the information or content accessed through the Website, and all of this under the principles of good faith and with respect at all times for current legislation.

Likewise, the User acquires the commitment not to cause, neither maliciously nor intentionally, damages or losses that may impair or alter the Website itself, as well as not to introduce or spread computer viruses that may cause unauthorized alterations of the contents or systems that are part of the Website. .

In the event that OLIVIA MAREQUE detects any anomaly or there are well-founded reasons that a User is carrying out any fraudulent acts that contravene good faith and these Terms and Conditions, OLIVIA MAREQUE reserves the right to terminate said User, including all those Users who have benefited directly or indirectly from this type of action, and may also exercise all legal actions that may correspond. In this sense, OLIVIA MAREQUE declares that it has enabled the appropriate mechanisms to detect any possible fraudulent, abnormal or willful action that seeks to alter the general conditions of use of the account by users.

6. Orders and conditions of sale

To make a purchase, the User must be over 18 years of age, or, otherwise, must have previously obtained the authorization of their parents, guardians or legal representatives, who will be responsible for all acts carried out through the Site. Website for minors in their charge.

OLIVIA MAREQUE places orders to the Iberian Peninsula (including the Balearic Islands), to the territory of the European Union depending on the website that the user is visiting.

In no case will OLIVIA MAREQUE intentionally put up for sale more units than it has available. In the event that the Product is not available after the order has been placed, the User will be informed by email or by telephone, offering them the possibility of delaying delivery or replacing the Product with a similar one, or failing that, refunding the amount paid.

7. Prices and method of payment

All the prices of the Products that are indicated through the Website are expressed in Euros and include VAT and other taxes that may correspond. They do not include taxes to which they are subject in countries or territories outside the European Union.

The User must pay the amount corresponding to his order by credit or debit card (Visa, Mastercard,).

Once the order has been formalized, that is, after acceptance of these Terms and Conditions and payment of the order, OLIVIA MAREQUE will always send an email to the User confirming the details of the purchase made and the corresponding invoice or receipt.

Users are guaranteed that the payment process is carried out with absolute security, in accordance with the required security protocols and services.

The prices of the Products that appear on the Web may be subject to variations. OLIVIA MAREQUE reserves the right to change prices without prior notice.

If OLIVIA MAREQUE identifies a manifest error in the price of the Products, it will inform the User and they will have the option to reconfirm their order at the correct price or, failing that, cancel it. From OLIVIA MAREQUE, therefore, we make available to the User the usual service channels so that they choose to reconfirm the order at the correct price that we transfer to them or, where appropriate, proceed to cancel it.

Likewise, the User must notify OLIVIA MAREQUE of any improper or fraudulent charge on the card used for purchases, through the "contact" section of the Website, or by sending an email to info@oliviamareque.com in the shortest period of time possible so that OLIVIA MAREQUE can carry out the appropriate procedures.

8. Information about the Products and services of OLIVIA MAREQUE

The data included on the Website in the descriptions of the Products are based on the information provided by the Suppliers.

It is possible that the Products sent by OLIVIA MAREQUE may differ from the photographs that appear in the tabs of the Products that the User purchases, both in design and color. In case this happens you can contact us directly at info@oliviamareque.com .

9. Deadlines, place of delivery and loss

9.1. Product delivery

OLIVIA MAREQUE undertakes to deliver the Product in perfect condition to the address indicated by the User. In order to optimize delivery, we thank the User for indicating an address where the order can be delivered within normal business hours. OLIVIA MAREQUE delivers its Products from Monday to Friday.

To avoid delivery incidents (wrong addresses, impossibility of finding someone at home, etc.), it is essential to correctly fill in the corresponding form, and it is mandatory to fill in the box relating to the contact telephone number (it is recommended that it be a mobile telephone number).

OLIVIA MAREQUE will not be responsible for errors caused in the delivery when the delivery address entered by the User in the order form does not conform to reality, is false or has been omitted.

Notwithstanding the foregoing, OLIVIA MAREQUE undertakes to adopt those measures that are within its reach, so that the delivery of orders can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the recipient.

9.2. Delivery period and notification

The estimated times for the preparation of orders placed on the Website are 24-48 hours, depending on the hours they are received in the OLIVIA MAREQUE systems. To the preparation time must be added the time needed by the Transport Agency to make the delivery to the address stated in the order (transit time).

Notwithstanding the foregoing, Users are informed that the stipulated delivery dates will be estimates.

OLIVIA MAREQUE will not make deliveries or shipments on Saturdays and Sundays or on national or community holidays.

In the event that the User cannot be located at home, the courier company will try to leave notice as possible depending on the type of home, etc. indicating where the order is and how to proceed with its collection.

OLIVIA MAREQUE will try to deliver the orders in a single shipment whenever possible. OLIVIA MAREQUE reserves the right to divide the delivery of orders in case circumstances demand it, for example: if part of an order is delayed or is not available. In the event that OLIVIA MAREQUE has to divide an order, it will notify the User of its intention to do so, by sending a message to the email address that the User has provided when placing the order. In this case, OLIVIA MAREQUE will not charge any additional shipping costs.

For users outside of Spain who would like to purchase any of the Products that appear on the Website, you should check the rates and countries we serve at the email address info@oliviamareque.com .

9.3. Diligence in delivery

The User must check the good condition of the package before the carrier that delivers the requested Product. It is important to be able to have photos for evaluation and subsequent claim to transport companies.

If the User detects any anomaly in the Product, he must indicate it on the delivery note and in turn notify OLIVIA MAREQUE by email to the following address: info@oliviamareque.com 

OLIVIA MAREQUE informs the User that the Transport Agency has contracted insurance that will cover the risks of loss, damage or impairment of the Product.

10. Returns and right of withdrawal

10.1. Returns for manufacturing defects.

All Products offered through the website will be completely original. Likewise, all of them will have a guarantee period of 3 years from the reception of the Product. Said guarantee will be provided by the Supplier.

Bearing in mind that the website sells Products that typically have a life/use period of less than three years, it will be understood, unless proven otherwise, that the Products are in accordance with the contract as long as they meet all the requirements expressed below. : a) They conform to the description made by the seller and possess the qualities of the Product that the seller has presented to the user in the form of a sample or model. b) Are suitable for the uses to which the Products of the same type are ordinarily used. c) Present the usual quality and benefits of a Product of the same type that the consumer and user can reasonably expect, taking into account the nature of the Product.

OLIVIA MAREQUE customers benefit from the guarantee given by the different manufacturers of each of the articles. Defects or damage due to incorrect use or handling of the material or wear caused by its use are not included in this guarantee. Losses in the functionality of the articles, due to their design limitations, are also excluded from the coverage of this guarantee.

During the warranty period, the User may return to OLIVIA MAREQUE, free of charge, any Product that has a manufacturing defect. To formalize the return, the User must contact OLIVIA MAREQUE through the email address info@oliviamareque.comindicating , indicating the Product or Products to be returned and a detailed list of the defects appreciated in them. Once said communication is received, the OLIVIA MAREQUE customer service team will process the collection of the defective Product for shipment to its warehouses, at no cost to the User.

In the event of a defective Product, OLIVIA MAREQUE will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the client. The client must inform the seller of the lack of conformity within a period of three years from when he became aware of it.

10.2. Withdrawal, Changes or Returns.

In the event that the User is not satisfied with the Products received in his order, the User will have a period of thirty (30) calendar days to make changes or returns, without any penalty and without the need to indicate the reasons, making I also charge OLIVIA MAREQUE for the direct cost of the change or return of the order only in the first return of the order, not for the expenses of successive returns of the same order, if any.

In any case, the Products must meet the following requirements:

  • The Products have not been used or washed in any way;
  • The Product is in good condition and, if possible, with the original packaging;

To formalize the change or return, OLIVIA MAREQUE proposes a model withdrawal form below:

"Withdrawal form model:

To the attention of OLIVIA MAREQUE. C/Plaza Reyes Católicos no8, 03204 (SPAIN), info@oliviamareque.com ,

I hereby notify you that I withdraw from our contract of sale of the following property:

  • Order received on (day/month/year)
  • Name of the consumer and user
  • Address of the consumer and user
  • Signature of the consumer and user (only if this form is submitted on paper)
  • Date"

Each Product to be returned must be in perfect condition, unused and with all its labels, and original accessory elements that came with it. If the User does not proceed in this way, OLIVIA MAREQUE reserves the right to deny the return.

Once the Product is received, OLIVIA MAREQUE will proceed to return the corresponding amounts paid as soon as possible and, in any case, within fourteen (14) days following receipt of the Product at the OLIVIA MAREQUE warehouses, in the same how the original payment was made.

11. Conditions applicable to promotional codes

When used in accordance with its terms and conditions, a promotional code allows you to obtain a single discount on the purchase of a single Product or on the order of more than one Product during the period of time indicated in said promotional code.
Promotional codes are personal and non-transferable and can only be used for online purchases through the Web. The User who owns a promotional code may not sell, change or assign it to anyone. It is not permitted to disclose such promotional code by any means through websites or other means of public offer, gift, sale or exchange. It is not allowed to use promotional codes for commercial purposes.
The promotional codes are linked to the OLIVIA MAREQUE brand. The User may not use the promotional codes with any other brand, company or name, nor is their use illegal, improper or disrespectful, or in any other way that damages the reputation of OLIVIA MAREQUE.
A promotional code can only be used to apply a discount on a specific Product and for a single order. Promotional codes may not be combined with each other or with any other special offer or promotion.
It is not allowed to exchange promotional codes for money.
Without this affecting any other right that OLIVIA MAREQUE may have, OLIVIA MAREQUE has the right to immediately cancel a promotional code if it suspects that it has been used or is likely to be used in violation of any of the conditions listed above or of any other incorrect way, whenever OLIVIA MAREQUE deems it appropriate.

13. Intellectual and industrial property

All rights to the content, design and source code of this Website and, especially, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names, data included in the Website and any other intellectual and industrial property rights are the property of OLIVIA MAREQUE, who is responsible for the exclusive exercise of the rights to exploit them, or, where appropriate, OLIVIA MAREQUE has a license or authorization from the authors.

In accordance with current European regulations or those applicable to each country where the Website is sold, the reproduction, transmission, adaptation, translation, distribution, public communication, including its method of making available, of all or part of the contents of the Website, in any support and by any technical means, unless OLIVIA MAREQUE grants the User express authorization to do so.

OLIVIA MAREQUE does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, and in no case will it be understood that the access and navigation of the User implies a waiver , transmission, license or total or partial assignment of said rights by OLIVIA MAREQUE.

Any use of these contents not previously authorized by OLIVIA MAREQUE will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities.

14. Liability

OLIVIA MAREQUE does not grant any guarantee nor is it responsible, in any case, for damages of any nature that may arise from access or use of the Products or the contents of the Website. Among others, and by way of example and not limitation, OLIVIA MAREQUE is not responsible for the following circumstances:

  • Of the loss, damage, retention or delay in the delivery of the order due to fortuitous causes, force majeure or by acts attributable to the User.
  • From the lack of availability, maintenance and effective operation of the website and/or its services or contents, excluding, to the maximum extent permitted by current legislation, any liability for damages of any nature that may be due to the lack of availability or continuity of the operation of the Website, such as errors or delays in accessing the Website by the User when entering their data in the order form, the slowness or impossibility of reception by the recipients of the order confirmation or any anomaly that may arise and that is unrelated to the good faith of OLIVIA MAREQUE.
  • Of the lack of usefulness of the Website or the contents for any service.
  • The content of other Internet pages to which links or links placed on the Website may be directed.
  • The existence of viruses, malicious or harmful programs on the website.
  • The illegal, negligent, fraudulent use, contrary to these Terms and Conditions or to good faith, of the Website or its contents, by Users, including any infringement of the intellectual and/or industrial property rights of OLIVIA MAREQUE or from third parties.

In any case, OLIVIA MAREQUE undertakes to solve any problems that may arise and offer all the necessary support to the User to reach a quick and satisfactory solution to the incident. The responsibility of OLIVIA MAREQUE, in the face of any claim, will be understood in any case limited to the restitution of the amount paid by the User for the acquisition of the Product or contracting the service. In this sense, and to the fullest extent permitted by current legislation, OLIVIA MAREQUE will not assume any responsibility for indirect damages, and in particular for any loss, damage, claim, liability, expense, penalty, consequential damage, loss of profit or other concept however it is and whenever it was produced.

15. Suggestions and comments

Users may make suggestions and comments as long as their content is not illegal, inappropriate, obscene, abusive, threatening, false, defamatory, invades the privacy of third parties, infringes intellectual property rights, or is insulting or otherwise objectionable to third parties and whose content does not contain computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam".

We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or email address indicated in these Terms and Conditions.

16. Modifications

The information that appears on this Website is current on the date of its last update. OLIVIA MAREQUE reserves the right to update, modify or delete the information on this Website, as well as these Terms and Conditions, the privacy policy or any other information. The entry into force of the modifications of the terms and conditions will take place from the moment of their publication on this Website.

17. Nullity and effectiveness of the clauses

If any clause included in these Terms and Conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the rest of the clauses, taking said clause, or the part of it that is affected, for not putting.

18. Applicable law and jurisdiction

These Terms and Conditions are subject to Spanish law. The parties, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to to the Courts and Tribunals of the User's place of residence.

By virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online consumer disputes, OLIVIA MAREQUE informs you that, in the event of controversy, Users residing in the European Union may go to the "Online Conflict Resolution Platform" that the European Commission has developed, in order to try to resolve out of court any controversy that derives from the provision of services by OLIVIA MAREQUE.

The Client User can access the "Online Conflict Resolution Platform" through the following link: http://ec.europa.eu/consumers/odr/

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