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You have a period of 30 days to request the return of any item.

For a product to be considered eligible for return, it must be in the same state in which it was purchased, with no signs of use and with the original label attached. The packaging must be in perfect condition, protected and wrapped.

If you do not keep the black plastic bag with the logo, you must add one so that the box is not damaged. In case of being in poor condition, €4 will be charged.


To initiate a size change or a return, please access the following link by filling in the text boxes with the order ID and the purchase email:
 
For returns processed before 07/13/2023: https://returns. itsrever.com/oliviamarequereturns

For any questions or queries you can send an email to: help@itsrever.com
Logistic information related to your return
  • Returns of orders from Spain have a cost of €5 per refund
  • Returns of orders from the rest of the EU have a cost of €10 per refund
  • Returns of orders from outside the EU have a cost of €20 per refund
  • Gift cards or changes from Spain have a cost of €5.

The quality department will determine if the OLIVIA MAREQUE products are in the same conditions in which they were sent.

The refund will be made once the merchandise is received in our warehouses and after checking its status. The amount of the order will be refunded without counting the initial shipping costs. The same method of payment used by the client will be used.

The return will be made as soon as possible and, in any case, within a period of 15 days from the date you returned the product. In the event that the delivered product is defective, please contact info@oliviamareque.com

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