You have a period of 30 days to request the return of any item.
For a product to be considered eligible for return, it must be in the same condition in which it was purchased, without signs of use and with the original label attached. The packaging must be in perfect condition, protected and wrapped.
If you do not keep the black plastic bag with the logo, you must add one so that the box is not damaged. If it is in poor condition, €4 will be charged.
To initiate a return, please access the following link by filling in the text boxes with the order ID and purchase email:
For any questions or queries you can send an email by clicking here
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Logistics information related to your return:
- Returns of orders from Spain have a cost of €5 per refund
- Returns of orders from rest of the EU have a cost of €10 per refund
- Returns of orders from outside the EU have a cost of €20 per refund
- Gift cards or exchanges from Spain have a cost of €5.
The quality department will determine if the OLIVIA MAREQUE products are in the same conditions in which they were sent to you.
The refund will be made once the merchandise is received in our warehouses and after checking its status. The amount of the order will be refunded without counting the initial shipping costs. The same payment method used by the customer will be used.
The return will be made as soon as possible and, in any case, within a period of 15 days from the date on which the product was returned. In the event that the product delivered is defective, you can contact us here: